Cloud Apps and Desktop Help Center
Welcome to the OC Cloud 9 Help Center. This page is designed to help our clients learn more about how to use the many features of Cloud Apps and Desktops and basic starter items such as changing your password and Connecting to the Cloud.
We provide several ways to connect to the cloud. You can view our Device Specific Methods to connect to the cloud on our Cloud Setup Page found here.
We support the cloud on the following Devices:
You can view our Device Specific Methods to connect to the cloud on our Cloud Setup Page found here.
Our licensing only allows for one user to be logged on at a time. So as soon as that user logs in from another system the session is moved to the new device. Simply put, the answer is yes, but not at the same time.
Yes you can.
There are several options to change your password in the cloud. Both while logged in and while logged off you can find them here.
Please remember that changing your cloud password will also change your password for Cloud Exchange.
You can reset your cloud by logging off the cloud.
You can find sign off instructions below:
Disconnecting from the cloud is more like locking your computer or putting it to sleep. All of the programs will remain open until you log back in. In some cases there may be a time out on disconnected users and you will be logged off automatically, so be sure to save your work before you disconnect. Often, users spend hours on a document, only to find that is was never saved. If a sign-out occurs or your profile locks up, you can potentially lose what you were working on.
Over time, “disconnecting” leaves resources open (like memory and CPU), and takes away from the total pool of resources of your Cloud Server. After several weeks or months, your profile may perform slower and you can experience random errors and issues. In most cases signing out and back in will correct these issues.
Signing out is like turning off your computer. Signing out closes all application and files that are open. This will also prompt users to save their data, which helps eliminate lost data issues when not saving work. Signing out also refreshes your profile and returns valuable resources back to your Cloud Server.
We recommend you sign-out at least once per week or when you are experiencing any issues related to your experience in the cloud.
To sign out you can follow any of the methods listed on the Cloud log off instructions.
There are some things you can check:
- Make sure you have an internet connection and you can load https://remote.occloud9.com/rdweb/ in your internet browser.
- Update your connection file/s. You can find instructions here.
- Check the time. If it is between 10pm and 12am PST we may be doing maintenance on one or more systems effecting your ability to connect at that time.
- Call support at 949-699-6619
