Password Change Info
How Can We Help?
Password Complexity Rules
We employ password complexity rules that must be adhered to when changing your password. They are as follows:
- Must be a minimum of 8 characters long
- Passwords must contain characters from three of the following five categories:
- Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
- Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
- Base 10 digits (0 through 9)
- Nonalphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;”‘<>,.?/
- Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.
- May not contain any part of your Full Name
Account Lockout Policy
For your security we have an Account Lockout Policy. In the event you or someone attempts to login with the incorrect credentials too many times your account will become locked. During the time your account is Locked out you will be unable to login even if you supply the correct credentials.
Most account lock outs occur because you recently changed your password and one or more devices have the old one stored. We recommend that when changing your password make sure you have all of your devices handy so that you can change the password on all of them.
How to change your password
This method will change your password if you are not currently logged in to be able to use one of the methods below.
- Navigate to the Password update page at https://login.occloud9.com/adfs/portal/updatepassword
- Enter your Email address
- Enter your Current password
- Enter your new password following our complexity rules listed above.
- Enter your new password again to confirm it.
- Update your password on all your devices. If you are logged into your Cloud Apps or Desktop Log off and log back in.
- Navigate to Outlook Web app at https://outlook.occloud9.com/owa and sign in.
- Click on the Gear Icon in the upper right hand corner and choose Options at the bottom of the menu
- Click the Triangle next to General and click on My Account
- Click on the Link for “Change your Password”. You may need to scroll down a little
- Enter your current password and your new password twice to confirm it
- Click on the Save button
- Upon success you will be taken back to the Outlook Web app Login page
- Login to your Cloud App or Desktop
- Press the Ctrl, Alt, and End Keys at once. (Cloud App users must have make sure one of the Cloud Apps selected first)
- Click on “Change a Password”
- Enter your current password and your new password twice to confirm it
- Press Enter, or click the arrow in the Password Confirmation Field
- Upon success you will be returned to your Cloud App or Desktop
